[Quality Brand Building] The "Taicang Refrigerated Containers Co-Creating Quality with Customers" initiative officially kicks off.-TAICANG CIMC

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[Quality Brand Building] The "Taicang Refrigerated Containers Co-Creating Quality with Customers" initiative officially kicks off.

2023-08-23

Preface

Following the successful launch of the "Quality 100" campaign, the Quality Control Department has initiated the "Taicang Refrigerated Container and Customer Co-Creation for Quality" initiative. Building on the proven success of the previous "Quality Control and Production Co-Creation for Quality" program, this new effort expands the scope of co-creation partners, deepens the collaborative approach to quality improvement, and invites customers to actively participate in shaping the company’s quality brand through joint efforts toward quality enhancement.

On August 15, 2023, the inaugural event launch ceremony was held in Meeting Room 211 of Taicang Cold Box. Leaders from the Customer & Management Department, Quality Control Department, Production Department, and Technology Center attended the ceremony together.

At the beginning of the ceremony, the Quality Control Department delivered a keynote speech, outlining the event plan and inviting customers to join this collaborative quality initiative aimed at enhancing product quality.

We hope that both parties will deepen their interaction and exchanges during the event, collaborating to jointly pursue quality improvement initiatives. Our company is committed to actively listening to our customers' voices, carefully implementing their feedback, enhancing service quality, and ultimately boosting customer satisfaction. Additionally, we will honor customers who contribute outstanding ideas for improvement by presenting them with the "Taicang Refrigerated Container & Customer-Driven Quality Co-Creation Outstanding Contribution Award."

After a sincere and friendly conversation, the customer expressed great willingness to share their opinions and offer improvement suggestions that would help enhance both product quality and service levels.

Amid warm applause from the audience, the Management Department, together with the customer, officially launched the "Taicang Refrigerated Container and Customer Quality Co-creation" initiative. The first round of activities under this program will be rolled out one after another.

"The Taicang Cold Box and Customer Quality Co-creation" event is a long-term quality-building initiative, with the event theme being “Excellent products, satisfied customers, continuous improvement, and win-win collaboration” , primarily covering Launch ceremony, "Customer-Trusted" position selection, Customer Quality Co-creation Symposium, "Taicang Refrigerated Container and Outstanding Contribution Award for Customer-Quality Co-creation," Customer-selected "Customer-Trusted" QC Team, and award presentation ceremony These initiatives aim to deepen communication with customers through various activities, enhance Taicang Cold Box's on-site response capabilities and quality management standards, drive improvements in both quality levels and reputation, and ultimately support the development of Taicang Cold Box's prestigious quality brand.

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